Detail — Role summary: The Front Desk Associate manages guest arrivals and departures by
handling check-in, check-out, and daily front office operations.
About the Role: As the first and last point of contact for guests, the Front Desk Associate sets
the tone for the entire stay. This role suits someone organized, calm under pressure, and
naturally welcoming.
Key Responsibilities:
- Handle guest check-in and check-out efficiently
- Answer inquiries in person, by phone, and by email
- Manage reservations and room assignments
- Resolve guest concerns and escalate when needed
- Maintain accurate front office records
What We’re Looking For: - Excellent communication and problem-solving skills
- Comfort with front office/reservation systems
- Professional, guest-focused demeanor
- Ability to stay composed during busy periods
